Welcome! We take pleasure in welcoming you to our tropical fish/pet shop located in San Diego, CA. You can find what you need for your pets, whether you have a dog, bird, fish, you name it! We strive to provide you with top quality products at the best prices in town. All our fish/animals are quarantined before we sell them, so you can be confident in bringing home a healthy pet! Come by today and add an additional member to your family!
Note: 我們能說廣東話和華語. chúng tôi cũng có thể nói tiếng việt.
Note: 我們能說廣東話和華語. chúng tôi cũng có thể nói tiếng việt.
Our contact information
Our Location & Mailing Address:
Pet Zone
4266 University Ave.
San Diego, CA 92105
By phone:
619-283-1812
Email:
petzone619@yahoo.com
petzone619@yahoo.com
Our Location & Mailing Address:
Pet Zone
4266 University Ave.
San Diego, CA 92105
By phone:
619-283-1812
Email:
petzone619@yahoo.com
petzone619@yahoo.com
Shipping Information:
Orders placed before 1pm PST Tuesday-Thursday will be promptly processed and shipped the same day. All orders placed on the weekend will ship out the next business day.
Refund, Returns and Cancellation Policies:
Buyers that receive live fish that are Dead On Arrival(DOA) when shipped Overnight will need to take a picture immediately after receiving shipment and will need to prove it by cutting either the body in half or the tail off and right next to the package it was sent it. Pictures may be sent immediately via email to petzone619@yahoo.com If this is not done, you WILL NOT RECEIVE get any consideration for a refund, exchange or store credit.
The fish must not exhibit any signs of physical trauma, such as torn fins, scratches or other wounds.
Your tank must be in good condition and your water quality must meet our standards here at Pet Zone. The fish must also be acclimated correctly to your fish tank.
We are not responsible for any delays or weather that causes late shipments as they are out of our control and in the hands of the shipping company. We have no control over this, if any fish is dead due to a delay or late shipment with shipment, we are not responsible and absolutely no refund, store credit or exchange will be given. You must be there to receive your live fish during delivery and immediately acclimate them.
An exchange or store credit may only be given to the DOA fish. Shipping costs will not be refunded under any circumstance. If an exchange of another fish of equal value is preferred, the buyer will be responsible for shipping costs of that fish. The buyer is also responsible for the shipping costs of fish and/or products that are returned for exchange back to our store.
Buyer is responsible for knowing the local laws of their country/state/city/etc., as we are not responsible for shipping prohibited products or fish, which may be subject to confiscation from customs. Absolutely no refund will be given in these situations.
For all inquiries and questions regarding these issues, please email us @ petzone619@yahoo.com or call us: (619) 283-1812
Orders placed before 1pm PST Tuesday-Thursday will be promptly processed and shipped the same day. All orders placed on the weekend will ship out the next business day.
Refund, Returns and Cancellation Policies:
Buyers that receive live fish that are Dead On Arrival(DOA) when shipped Overnight will need to take a picture immediately after receiving shipment and will need to prove it by cutting either the body in half or the tail off and right next to the package it was sent it. Pictures may be sent immediately via email to petzone619@yahoo.com If this is not done, you WILL NOT RECEIVE get any consideration for a refund, exchange or store credit.
The fish must not exhibit any signs of physical trauma, such as torn fins, scratches or other wounds.
Your tank must be in good condition and your water quality must meet our standards here at Pet Zone. The fish must also be acclimated correctly to your fish tank.
We are not responsible for any delays or weather that causes late shipments as they are out of our control and in the hands of the shipping company. We have no control over this, if any fish is dead due to a delay or late shipment with shipment, we are not responsible and absolutely no refund, store credit or exchange will be given. You must be there to receive your live fish during delivery and immediately acclimate them.
An exchange or store credit may only be given to the DOA fish. Shipping costs will not be refunded under any circumstance. If an exchange of another fish of equal value is preferred, the buyer will be responsible for shipping costs of that fish. The buyer is also responsible for the shipping costs of fish and/or products that are returned for exchange back to our store.
Buyer is responsible for knowing the local laws of their country/state/city/etc., as we are not responsible for shipping prohibited products or fish, which may be subject to confiscation from customs. Absolutely no refund will be given in these situations.
For all inquiries and questions regarding these issues, please email us @ petzone619@yahoo.com or call us: (619) 283-1812
